Know Your Rights

Dealing with the stress of an accident is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.


Q)    Will the insurance company guarantee your work?

A)    We guarantee our own work, your Insurance Company will work with us supporting our guarantee.

Q)    Who pays for repairs?

A)    It depends on the circumstances. If you were at fault, but have comprehensive  insurance, the insurance company would pay the costs minus your excess. If the other party was at fault, their insurance company should pay.

Q)    Do I have to accept the insurance company's appraisal of damage?

A)    No- not always. Check in your policy, if you have differences with their appraisal of the damage, you can always seek Independent advice.

Q)    Do I have the right to a courtesy car?

A)    We will in most circumstances assist you with Courtesy transportation, subject to certain conditions.

Want more information on your rights?  Come and see us, or call us on 01494 718162 - we are here to help you.

car insurance - repair claim approved

Our clients say

May I take the opportunity to say how extremely impressed I am at the service you and your company has given me. If any further bodywork jobs are required on cars of ours in future, they are coming to you and not to the bodyshop in Slough that we have used hitherto. - G.G.